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SupportPilot — AI Customer Support Agent
A WhatsApp + web AI agent that resolves 84% of support tickets automatically for a D2C brand.
- Category
- AI Agents & Automation
- Year
- 2026
- Stack
- Next.js · Claude API · WhatsApp Business API · PostgreSQL · Redis
SupportPilot plugs into WhatsApp Business, Instagram DMs and the website chat widget. It answers order queries, handles returns, and escalates edge cases to a human — all trained on the brand's own catalogue and policies.
What we built
- RAG pipeline over product catalogue, order data and policy docs
- WhatsApp Business API integration with human handoff
- Analytics dashboard: resolution rate, CSAT, cost saved
- Multilingual: English + Hindi + Hinglish
Result: average response time fell from 4 hours to 3 seconds, support costs down ~₹2.1L/month.
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